Job Description
Seasonal Assistant Innkeeper – The Hotel Saugatuck
Luxury Boutique Hotel | Saugatuck, MI
The Hotel Saugatuck, a premier luxury boutique hotel located in the picturesque coastal town of Saugatuck, MI, is seeking a Live-In Seasonal Assistant Innkeeper. The Seasonal Assistant Innkeeper position is designed as an entry point for those looking to transition into the world of Innkeeping.
This role is ideal for a self-motivated, detail-oriented individual with a passion for exceptional guest service. As an Assistant Innkeeper, you will be an integral part of the hotel’s daily operations, wearing multiple hats to ensure a seamless and memorable experience for our guests.
Main responsibilities will include guest service, cooking, housekeeping and laundry. This is a hands-on and at times physically demanding position that requires previous experience in a position with transferable skills.
This is an hourly paid position with housing and utilities included. No couples, No pets.
Primary Duties & Responsibilities:
Guest Relations & Communication
● Provide high-level, personalized guest service with attention to detail throughout the entire guest journey
● Manage guest communication, including phone calls, emails, and text messages, ensuring timely responses
● Lead check-in and check-out processes to ensure smooth arrivals and departures Culinary Support
● Prepare and serve breakfast up to 12 times per month
● Collaborate with the kitchen team to prepare desserts and guest add-ons Housekeeping & Laundry
● Assist with housekeeping and laundry operations as needed to maintain a high standard of cleanliness
On-Call & Overnight Duties
● Cover up to 12 on-call/overnight shifts per month
Position Requirements
Qualifications & Requirements:
● Minimum of one year in a customer service role
● At least one year of experience in a professional kitchen setting or strong home cooking/baking skills
● Passion for hospitality and delivering exceptional guest experiences
● Willingness to assist in any department as needed
● Ability to adapt to a dynamic, fast-paced environment.
Compensation Package
Compensation Package / Salary:
● Weekly salary of $865
● Housing – Housing with all utilities will be provided at no additional cost to the assistant innkeeper.
Reporting and Team Members:
The Assistant Innkeeper will work closely with the Front Office Manager and Housekeeping Manager and report directly to the General Manager.
Time Commitment:
The Assistant Innkeeper is expected to work between 35-40 hours per week, this includes weekends and holidays. Days off are potentially two consecutive weekdays but may be adjusted
based on occupancy and staffing needs.
Position Objective:
This role is ideal for a self-motivated, detail-oriented individual with a passion for exceptional guest service. As an Assistant Innkeeper, you will be an integral part of the hotel’s daily
operations, wearing multiple hats to ensure a seamless and memorable experience for our guests. Main responsibilities will include guest service, cooking, housekeeping and laundry.
This is a hands-on and at times physically demanding position that requires previous experience in a similar hospitality role.
The primary responsibilities of the Assistant Innkeeper will be:
● Guest Service
● Cooking
● Housekeeping & Laundry
● Overnight guest support
The Property:
The Hotel Saugatuck, located along Michigan’s Art Coast, invites you to experience a luxuriously modern getaway in Saugatuck’s premiere boutique hotel. Located at the gateway of Saugatuck’s Historic District, reminiscent of vintage Small Town America, we are just a short walk to downtown Saugatuck & Douglas, where you will find many unique shops, art galleries and fine dining establishments.
Our Nationally acclaimed, 18 room, boutique hotel, offers the pinnacle of guest service in a luxuriously modern setting. Guests can enjoy gourmet breakfast and tempting evening desserts,
all from the privacy and comfort of their room. Our guest rooms feature king beds, Jason hydrotherapy tubs, and triple sided fireplaces in a spacious setting. Whether you come to enjoy the year round activities and exciting events or just to relax in an
environment where there are no demands, The Hotel Saugatuck promises an unforgettable experience for all.
Contact
Hotel Saugatuck
900 Lake Street
Saugatuck, Michigan, 49453
Name: Brittany Hollingshead
Phone: (269) 416-0731
Email: brittanyahollingshead@gmail.com