Consulting and Hospitality Coaching Services Offered:
Inn Advisors helps hospitality owners and managers strengthen operations, elevate guest experience, improve profitability, and maximize long-term business value — while helping aspiring buyers better understand what drives success in independent hospitality ownership.
We think like owners — not intermediaries.
Whether you are acquiring, optimizing, repositioning, or preparing for exit, we guide hospitality entrepreneurs through every stage of the ownership lifecycle.
Areas of expertise and consulting services offered, and can be tailored to each property’s needs:
“We hired Marco DiDomizio at Inn Advisors to help us. He assessed our business and came up with a plan to help us hire a full service marketing team. He guided us through every aspect of the process…often holding our hand!”
– Sarah
Operations Strategy & SOP Development
Systemize your hospitality business for consistency, efficiency, and growth.
Whether you operate 4 rooms or 24, strong systems help create better guest experiences,
smoother operations, improved staff performance, and stronger profitability.
We also help mature hospitality businesses revitalize operations and adapt to evolving
traveler expectations without unnecessary capital spending.
Guest Experience Strategy
Create memorable guest experiences that drive reviews, loyalty, and revenue.
We work with owners to optimize the full guest journey — from website discovery and booking to arrival, communications, amenities, breakfast service, concierge experiences, departure, and rebooking.
Our approach focuses on thoughtful hospitality touches that strengthen guest connection, increase loyalty, and support long-term brand reputation.
Hospitality Marketing Strategy
Improve visibility, direct bookings, and long-term positioning.
We work with hospitality owners to better understand what matters today — from SEO and GEO to reviews, social visibility, AI visibility, and reducing OTA dependence.
We also help owners refine their unique brand identity, positioning, and guest-facing presentation to better connect with their ideal traveler.
Revenue & ADR Strategy
Strengthen occupancy, optimize rates, and improve profitability.
We help owners evaluate pricing strategy, seasonality, ADR positioning, and revenue opportunities while balancing guest expectations and market demand.
Hospitality success is not simply about occupancy — it is about building a healthy, sustainable, profitable business.
Reviews & Reputation Management
Guest reviews are one of your most powerful marketing tools.
We work with owners to develop practical systems and processes to strengthen guest feedback, improve review quality, and support long-term reputation growth.
Strong reviews not only drive bookings — they help shape market perception, rate strength, and long-term property value.
“We worked with Marco and Carol when purchasing an inn on Cape Cod. They were very professional and knowledgeable. We really appreciated their expertise as we were in Florida at the time and relocating to the Cape. “
– Klaire
Hospitality Marketing Partner Selection
Choosing the right marketing partner shouldn’t feel overwhelming.
We help owners evaluate goals, budgets, and service needs before identifying and vetting appropriate hospitality marketing agencies and partners.
Hospitality Valuation & Exit Planning
Build a stronger hospitality business today while planning for tomorrow.
Whether preparing for a future sale or evaluating an acquisition, we help owners better understand valuation drivers, operational positioning, ROI opportunities, and long-term exit strategy planning.
Smart hospitality owners begin planning their exit long before they intend to sell.
Thinking About Selling in the Next Few Years?
Let’s discuss timing, strategy, and what your property may be worth in today’s market.
We help owners better understand market positioning, operational opportunities, valuation considerations, and strategic improvements that may strengthen long-term business value.
Buyer Transition Support
It’s more than just real estate… It’s a business.
We help aspiring and transitioning hospitality owners navigate the realities of ownership with practical operational guidance and real-world insight.
We also assist buyers with property search criteria, business model refinement, hospitality-specific business planning, acquisition strategy, financing preparation, and operational transition planning.
We often encourage aspiring owners to build their own “Fantasy Board of Directors” — trusted experts in hospitality, finance, insurance, legal, operations, and marketing who can support long-term success.
Additional Strategic Services
Frequently Asked Questions
What types of consulting services does Inn Advisors provide?
We provide hospitality consulting related to operations, food service and planning, guest experience, staffing systems, marketing strategy, revenue optimization, valuation, exit planning, and business performance improvement.
Do you work with both inns and boutique hotels?
Yes. We work with a variety of independent lodging properties, including inns, bed and breakfasts, boutique hotels, and small hospitality businesses.
Can you help improve profitability and ROI?
Yes. Our consulting approach focuses on strengthening operations, guest satisfaction, reputation, revenue performance, and long-term business value. Having personally owned and operated award-winning hospitality properties, we share practical real-world insights with owners and managers.
What operational areas do you typically review?
We may review guest experience, staffing workflows, SOPs, food service operations, pricing strategy, marketing performance, online reviews and reputation management, reservation systems, and operational efficiency.
Can you help with hospitality marketing strategy?
Yes. We help owners evaluate marketing performance, identify opportunities, and connect with hospitality-focused marketing partners when appropriate.
Do you provide revenue and ADR strategy guidance?
Yes. We work with owners on pricing strategy, occupancy goals, ADR positioning, seasonality planning, and revenue optimization opportunities.
Can you help prepare a property for eventual sale?
Absolutely. Exit planning and operational improvement often go hand-in-hand. We help owners strengthen business fundamentals that can positively impact future value and buyer appeal.
Do you offer on-site consulting?
Depending on the project and location, consulting may be conducted remotely, on-site, or through a hybrid approach.
How can I register for an upcoming seminar or event?
Upcoming events and registration details are available on this page, along with links for additional information.
Can you help new owners after acquisition?
Yes. We often support new owners during transition periods with operational systems, guest experience strategy, staffing guidance, and hospitality best practices.
How do we get started?
We typically begin with an introductory conversation to better understand your property, goals, operational challenges, and opportunities.
Education: Hospitality from the Ground Up:: A Seminar for Aspiring Owners & Managers
Are you dreaming of owning or managing a boutique inn, bed & breakfast, or small lodging property? Join us for an immersive weekend at a working inn, where you'll experience firsthand what it takes to build and operate a successful hospitality business. Led by...
Innsider Tips
By experienced innkeepers, consultants, and innbrokers
Education: Hospitality from the Ground Up:: A Seminar for Aspiring Owners & Managers
Are you dreaming of owning or managing a boutique inn, bed & breakfast, or small lodging property? Join us for an immersive weekend at a working inn, where you'll experience firsthand what it takes to build and operate a successful hospitality business. Led by industry experts and former...
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Carol Edmondson
carol@innadvisors.com
(508) 237-1617
Marco DiDomizio
marco@innadvisors.com
(646) 831-1976